I don’t like the fact that they do not call customers the customer has to call their call center which takes up to 30 minutes waiting on the line to be assisted

I don’t like the fact that they do not call customers the customer has to call their call center which takes up to 30 minutes waiting on the line to be assisted. I like that for service plan they do payout without any hesitation and the assessor only takes a day to reply which is a good thing cause you won’t have to wait long for your car to be serviced. Coming to motor warranty they don’t cover even 10percent or maybe is because I was on the middle cover and I hate the fact that they look into ways to cover less, I’m just wondering if is the case even when one has taken a maximum plan