I am not particularly happy about the fact that my policy payment has been increased on the day of my service

I am not particularly happy about the fact that my policy payment has been increased on the day of my service. This is due to my car needing a service before the 12 Months mark of my previous service. I am however very happy with the consultant dealing with my claim. She has been checking in with myself and the dealership in order to prioritise my booking and approval since I initiated the call this morning. Her name is Dalene if not mistaken. The most efficient consultant I have ever dealt with in all my years on this plan