Horrible plan

Horrible experience I have claimed two times with these people and on both occasions it was a hassle, my car even had to stay overnight at VW because of delay in approval, the icing on the cake was when I wanted to get authorisation for my 3rd service only to be told I cannot my get it because I have used it twice in a space of 6 months, but if I am entitled to 3 services who cares how I use it, if only I checked the reviews prior to signing up with this no good company, my advice is leave before you in trouble with car not getting service because of these people