KL
Kevin L
1 reviews | Active since Jun 2018
13 Aug 2025, 15:42
Excellent Service
I phoned to amend my policy and had to wait nearly 35 minutes in the queue. This is a norm when you phone them as I have had the same experience before when I phoned them.
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Motor Plan Direct's replyOfficial
13 Aug 2025, 15:59Hi Kevin,
Thank you for sharing your experience.
While we’re glad to hear you received excellent service once connected, we’re truly sorry for the long wait time you experienced.
We have escalated your details to an agent to contact you regarding your policy, we will contact you shortly to assist.
Kind regards,
Motor Plan Direct
Thank you for sharing your experience.
While we’re glad to hear you received excellent service once connected, we’re truly sorry for the long wait time you experienced.
We have escalated your details to an agent to contact you regarding your policy, we will contact you shortly to assist.
Kind regards,
Motor Plan Direct
Motor Plan Direct's reply13 Aug 2025, 15:59
Official
Hi Kevin,
Thank you for sharing your experience.
While we’re glad to hear you received excellent service once connected, we’re truly sorry for the long wait time you experienced.
We have escalated your details to an agent to contact you regarding your policy, we will contact you shortly to assist.
Kind regards,
Motor Plan Direct
Thank you for sharing your experience.
While we’re glad to hear you received excellent service once connected, we’re truly sorry for the long wait time you experienced.
We have escalated your details to an agent to contact you regarding your policy, we will contact you shortly to assist.
Kind regards,
Motor Plan Direct