TL
Thabo L
1 reviews | Active since Nov 2017
01 Feb 2024, 09:12
Disappointed
This is the second time i get the sad treatment from Motor plan. Last year i want to claim for a tire with them, they gave excuses and i cancelled the warranty plan with them. Today is another story i have to take my car for service i am getting the same treatment and i have sent them all documents from my last service and it clearly states that the car is up for service. i would like them to refund all my debits, they are selling their products under falls pretense as they will say you can claim after two successful payments and now i am being told that is not even a year.
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Replies (2)
Motor Plan Direct's replyOfficial
01 Feb 2024, 09:23Hi Thabo,
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We have escalated your query to the relevant department and one of our agents will contact you soon. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Take Care,
The Motor Plan Direct Team
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We have escalated your query to the relevant department and one of our agents will contact you soon. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Take Care,
The Motor Plan Direct Team
Motor Plan Direct's reply01 Feb 2024, 09:23
Official
Hi Thabo,
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We have escalated your query to the relevant department and one of our agents will contact you soon. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Take Care,
The Motor Plan Direct Team
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We have escalated your query to the relevant department and one of our agents will contact you soon. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Take Care,
The Motor Plan Direct Team
TL
Thabo L's updateReviewer Update
08 Nov 2024, 10:16Good day,
Motor Plan is a ****, i always get different excuses for getting service from them. i struggled the first time and they do not approve on time. this is a sad and bad experience for me, i forever regret joining their service.
i had the plan from last year and i have been paying since without complaints and even when their rates went up i did not complaint. today i am calling for a service and i am being told about upgrading my service in order for them to cover my service. now i cannot get service because they need to add more on my contract before they could approve. i have this contract for more than a year now and being sent to pillar to post.
has been 16 months i joined and say 1 service per year and now i being told that is 1 service after receiving 12 months payment. i asked to cancel my contract and be refunded the four months as this is not what was addressed when they sold the policy. i asked for call recording so they can hear what was sold to me, no one wants to assist me. my previous complaint they said i must reach a certain millage before and today i have reached another millage they are saying something different. i can take my car for service all i need is for them to refund me my four months. this are ****mers
Motor Plan is a ****, i always get different excuses for getting service from them. i struggled the first time and they do not approve on time. this is a sad and bad experience for me, i forever regret joining their service.
i had the plan from last year and i have been paying since without complaints and even when their rates went up i did not complaint. today i am calling for a service and i am being told about upgrading my service in order for them to cover my service. now i cannot get service because they need to add more on my contract before they could approve. i have this contract for more than a year now and being sent to pillar to post.
has been 16 months i joined and say 1 service per year and now i being told that is 1 service after receiving 12 months payment. i asked to cancel my contract and be refunded the four months as this is not what was addressed when they sold the policy. i asked for call recording so they can hear what was sold to me, no one wants to assist me. my previous complaint they said i must reach a certain millage before and today i have reached another millage they are saying something different. i can take my car for service all i need is for them to refund me my four months. this are ****mers
TL
Thabo L's update08 Nov 2024, 10:16
Reviewer Update
Good day,
Motor Plan is a ****, i always get different excuses for getting service from them. i struggled the first time and they do not approve on time. this is a sad and bad experience for me, i forever regret joining their service.
i had the plan from last year and i have been paying since without complaints and even when their rates went up i did not complaint. today i am calling for a service and i am being told about upgrading my service in order for them to cover my service. now i cannot get service because they need to add more on my contract before they could approve. i have this contract for more than a year now and being sent to pillar to post.
has been 16 months i joined and say 1 service per year and now i being told that is 1 service after receiving 12 months payment. i asked to cancel my contract and be refunded the four months as this is not what was addressed when they sold the policy. i asked for call recording so they can hear what was sold to me, no one wants to assist me. my previous complaint they said i must reach a certain millage before and today i have reached another millage they are saying something different. i can take my car for service all i need is for them to refund me my four months. this are ****mers
Motor Plan is a ****, i always get different excuses for getting service from them. i struggled the first time and they do not approve on time. this is a sad and bad experience for me, i forever regret joining their service.
i had the plan from last year and i have been paying since without complaints and even when their rates went up i did not complaint. today i am calling for a service and i am being told about upgrading my service in order for them to cover my service. now i cannot get service because they need to add more on my contract before they could approve. i have this contract for more than a year now and being sent to pillar to post.
has been 16 months i joined and say 1 service per year and now i being told that is 1 service after receiving 12 months payment. i asked to cancel my contract and be refunded the four months as this is not what was addressed when they sold the policy. i asked for call recording so they can hear what was sold to me, no one wants to assist me. my previous complaint they said i must reach a certain millage before and today i have reached another millage they are saying something different. i can take my car for service all i need is for them to refund me my four months. this are ****mers