1 reviews | Active since Oct 2022
APPLY AT YOUR OWN RISK
They are very unprofessional. How on earth do you guys expect clients to trust you with your services, how can I trust you to do business with you going forward after this tragic experience? This is very disappointing.
My vehicle overstayed at the premises of KIA East Rand for 1 and half day because MVIA couldn't make a payment in due time. I couldn't even go to work because I had no means of transportation.
When they give you a quote, they show you a list of things that they are going to cover but they don't stipulate on their contract how much funds are assigned to those components covered on the list. KIA gave out a quote and sent it to MVIA then MVIA rep**** to them and said they don't have enough funds to cover specific components on the list.
When you claim that is when they let you know how much they offer you for certain components but when you agree to the deal/contract none of this information is disclosed to you as a client.
They give you a list of what they cover but they don't have enough funds for it at the time of claiming.
Worse part is, KIA had to remove certain parts after servicing components that were on the MVIA list after they had the knowledge that MVIA did not have enough funds to cover those parts.
KIA was very patient with all this experience though they had no idea who MVIA was, they assisted me to get this matter resolved.
What a terrible service!!!
Thank you for bringing this to our attention. We are sorry to see this Hellopeter review. Your feedback is critical. Apologies for any upset caused during your experience with us. We are saddened to hear about your experience. We would like to investigate this further. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated and one of our agents will contact you as soon as possible. We look forward to steering our relationship in a more pleasant direction again in the future.
Kind Regards,
The Motor Plan Direct Team
Thank you for bringing this to our attention. We are sorry to see this Hellopeter review. Your feedback is critical. Apologies for any upset caused during your experience with us. We are saddened to hear about your experience. We would like to investigate this further. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated and one of our agents will contact you as soon as possible. We look forward to steering our relationship in a more pleasant direction again in the future.
Kind Regards,
The Motor Plan Direct Team
