1 reviews | Active since Mar 2014
not helpful
<div>I took a service plan and a maintenance plan with motor plan direct in 2022 december. Today i took my car in for brake pads and after assessment my service adviser submitted quote and she had highlighted that brake disk are worn as well.
According to the quote that i received brake disks were included in the covered items. On my cover schedule stated that covered for extra service.
My claim was declined and i refered to policy wording Page 17 which states that m covered for brake pads and wiper blades (which does doesn't not appear on my policy schedule nor the quote)
I requested a document where obted for brake and wiper blades cover and i haven't received any response.
M very disappointed in the service and attitude i have received while trying understand why my claim was rejected.</div>
We are concerned to see this review. Apologies for any inconvenience or upset caused. We take customer feedback seriously, as we are always striving to improve our service. We have escalated your query, and one of our agents will contact you soon. We hope to turn this around for you.
Kind regards,
MPD.
Best regards,
We are concerned to see this review. Apologies for any inconvenience or upset caused. We take customer feedback seriously, as we are always striving to improve our service. We have escalated your query, and one of our agents will contact you soon. We hope to turn this around for you.
Kind regards,
MPD.
Best regards,
