Rude booking agent

I had the worst experience with the call center consultant after booking a car for my mom 14:00 I was told that I must make a direct deposit at a branch before 16:00 only to get at 15;00 the lady told me a booking was made and it still has not been paid so she's cancelling it.

I proceed to ask why is the booking being cancelled because I was told payment has to be made before 16:00 and they their systems dont allow for eft transfers, she didn't even give me an opportunity to say anything she basically to me shes cancelling it and hung up on me.

That Lihle lady is very rude and should be taken for customer service training and telephone etiquette, she cannot treat customers as if she's doing us a favor. This incident has left a very bitter taste in my mouth especially because she proceeded to say she will not reinstate the booking .

I will never do business with your company ever again or even recommend it clearly, the business doesn't have the right talent in their employ