Waste of time!!!!

DO NOT WASTE YOUR TIME OR MONEY AT THIS PLACE! All hail the Car Czar, the mighty Car Czar. All hail Doug the owner. What a joke!!!

I have never met anyone as unprofessional, insincere and as disrespectful as Doug, the mighty Car Czar! According to Doug's view on customer service the customer is not permitted to speak or ask questions as to why work has not started on the car that they have had for 4 days now. And if you do attempt to speak he will continue to talk over you and say "I am not doing this" and when you express your frustration with being unable to ask questions he will tell you he is ending the call and to come pick up your car. GLADLY!!!

Car was left with them Thursday, spoke with him Friday and initial observations on the sounds. Said he might be able to start himself Saturday on the car. Monday comes and goes, no call, no status update, no answer when we try calling. Tuesday, I call around 10:30am, told he should be in the office soon. Call back around 2:30pm, told he has come and gone and he should have an initial diagnosis Wednesday by 3pm. Call Doug on his cell, understand he had a sick child, I get it, life happens but as I try to explain I am just looking for some communication he starts getting defensive. If he didn't have time to get to it, that's fine, but let me know. He also LIES, says I told them to not contact my son (his car), I never ever said that. We shared a laugh with the call Friday about me paying the bill but NEVER, NEVER told them to NOT contact my son.

He attempted to make me feel in the wrong for calling and asking about a status update and he proceeded to try and lecture me on how he tries to run this as a mom and pop operation. What in the bleep does that have to do with letting me know there hasn't been a chance to look at the car yet??? I guess that is one approach to customer service, but if you want to run this as a mom and pop, word of mouth advertising is one of your best avenues for new business. I think based on my experince and the other reviews I see that there will not be a lot of new business coming your way, just my opinion...

Needless to say I picked up the car within 20 minutes. I will not give them any of my business from this day forward. Had taken various cars to them for the past 5 years and always had a good experience. They will never get the chance to earn my business or get another dollar from me ever again. Use your own judgement but the bad reviews you see are real.