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I made a claim in Jan 2015 I was told that my policy is inactive but my bank account was being debited, OK I let it pass and asked that they rectify the problem. I made a claim again in August 2015 it was the same story and again in September on the 01 Feb 2016 I I followed up on a claim raised with Yolandi du toit on 16 Sep but I was told the same old story that my policy was cancelled and then referred to the accounts and billing division where they always on all occasions told me that the policy is active as they are debiting bank account the whole time. But when I get back to the claims division they stick to the story that the accounts division say my policy has been cancelled by me, if I go back to accounts division they tell me the policy is active. The trick here is that their policy does not allow any of them especially the accounts dept to give me anything in writing as proof that they are saying that the policy is active.