Slow service and communication

Have been using their service about 4 or 5 years now but I swear every time I try to make a booking it takes longer than the previous appointment. It's been 12 days since first contact for an appointment and they still have not contacted me for an appointment. You pay (not cheaply) for this service but don't think you will have your car done every month. You will maybe get your car done 5 or 6 times a year, if you're lucky. First you need photographic evidence that the service is needed (scratches, chips, tar etc, and if you're like me who look after your car that's a difficult thing), then you need to submit, and then the wait begins for a call that they can fit you into a route somewhere. I don't think I will renew my subscription after it expires this year. I give two stars for the work the the guys do on the car. But the service and communication definitely lacks.