1 reviews | Active since May 2023
Overheating
Good morning My car was overheating and on the 5 May 2023 CCV to my car to the machenic and the assessor(Albie) took almost 2 week to authorise. Then later I was told that CCV cannot pay for the radiator since it’s a different component then I called the garage I bought the car from and all over suddenly the assessor authorised for radiator too. Then the machenic calls me and say my starter is broken and CCV says I should pay for that. Then I went to fetch the car and when arrived there I was told that I should right as a driver that the car is fine. And my concern was that I don’t know anything about the engine but the overheating is not showing. I then took the car home it was on Friday(26/05/2023) I drove 60km and boom the car shows engine light. I called the machenic and he told me to bring the car back took it back on 31/05/2023 till now the car is still at the machenic. What worries me is that CCV doesn’t check on me nor the machenic and why is the assessor not assessing the car after is fixed. Kind regards Moses Ramantsima
I understand your frustration. We are very serious about customer care and always strive to make the claim process as smooth and easy as possible. But unfortunately, we dependent on the repair shops for accurate fault findings and this sometimes take some time. We follow up constantly with the repair shops. We did authorise your claim for the maximum covered benefit. We really went above and beyond to assist you with this claim and the maximum benefit we could authorise. Each M&E warranty has inclusions and exclusions, it is the policy holder`s responsibility to fami****ize themselves with the benefits and cover limits. We did communicate with you and the repair centre. The assessor also explained to you that you need to contact the repair centre for the starter because unfortunately we will not be able to assist with the started according to our benefits, inclusions & exclusions. I can assure you from our side we assisted with your claim to the best of our ability. Please do not hesitate to contact us should you have any other questions or need any other assistance.
Kind regards, CCV Warranty Team
Best regards,
I understand your frustration. We are very serious about customer care and always strive to make the claim process as smooth and easy as possible. But unfortunately, we dependent on the repair shops for accurate fault findings and this sometimes take some time. We follow up constantly with the repair shops. We did authorise your claim for the maximum covered benefit. We really went above and beyond to assist you with this claim and the maximum benefit we could authorise. Each M&E warranty has inclusions and exclusions, it is the policy holder`s responsibility to fami****ize themselves with the benefits and cover limits. We did communicate with you and the repair centre. The assessor also explained to you that you need to contact the repair centre for the starter because unfortunately we will not be able to assist with the started according to our benefits, inclusions & exclusions. I can assure you from our side we assisted with your claim to the best of our ability. Please do not hesitate to contact us should you have any other questions or need any other assistance.
Kind regards, CCV Warranty Team
Best regards,