1 reviews | Active since Jul 2020
6 Months, 5 workshops later and still the same issue
6 months down the line and still no solution to my problem. I bought a car in November 2022(2015 Peugeot 308), and just after I bought it, I came across a problem that is still not resolved on 16 May 2023. My traction control lights came on just after I bought it, this car was at 5 places, spending 3 weeks here, 2 weeks there and even at Peugeot itself and its still not solved. In the time being of it still not being solved, I noticed that there seems to be a oil leak coming from the turbo. I advised them as I drove 420km from my home to Cape Town, that there is an oil leak and the car is at a repair centre they told me to talke the car too and that place also cant seem to find this problem. However, if I had to drive this car and something had to happen due to the turbo leaking oil and any damages come from that, they will not cover me because "The vehicle is not maintained" but I am the one that is been sent from place to place with no help at all....I AM TELLING YOU NOW...I WILL NOT BE HELD RESPONSIBLE FOR YOUR LACK OF HELP...IF YOU GUYS HAD PEOPLE THAT CAN ACTUALLY FIX MY PROBLEMS THE CAR WILL BE FINE...I WILL DRIVE THIS CAR REGARDLESS IF YOUR PANEL OF WORKSHOPS COULD FIX IT OR NOT...AND SHOULD MY ENGINE GET DAMAGED, YOU WILL FIX IT, OR I WILL SEE YOU IN COURT.
As discussed and sent per email, we completely understand your frustration. I can assure you we are doing everything from our side to get a resolution regarding your vehicle.
We are only able to assist with a claim if we have the supporting documents and the fault report. We cannot be held responsible if the repair centres cannot determine the fault, but we will continue assisting to the best of our ability to get your claim resolved ASAP. Unfortunately, we are dependent on the repair shops for accurate fault findings.
As soon as we receive all of the relevant documents and fault report we can assess the claim and will provide feedback ASAP.
Your telephone apology to our call centre was well received, thank you very much.
As discussed and sent per email, we completely understand your frustration. I can assure you we are doing everything from our side to get a resolution regarding your vehicle.
We are only able to assist with a claim if we have the supporting documents and the fault report. We cannot be held responsible if the repair centres cannot determine the fault, but we will continue assisting to the best of our ability to get your claim resolved ASAP. Unfortunately, we are dependent on the repair shops for accurate fault findings.
As soon as we receive all of the relevant documents and fault report we can assess the claim and will provide feedback ASAP.
Your telephone apology to our call centre was well received, thank you very much.