Car audio boutique appalling service

Unacceptable customer service at car boutique audio

I recently purchased an amplifier on the 08/03/2021 at CAR BOUTIQUE AUDIO on buyers Naudè. Document No. B19175

After a week of use i noticed that one of the channels were not working.I did a general investigation to find that the rca input on the amplifier was defective.

Being a week old and having the appropriate proof of purchase ,i decided to take the amplifier back to the dealer to have it assessed and possibly fixed or replaced.

To my surprise the store manager/owner, with complete disrespect ,looked at me and said out loudly “i do not have issues with my amps,what must i do for you”.I then explained that the unit was only a week old and still brand new. He then proceeded to say that if it was not fitted by him he would not help,not realizing that I am an engineer at a specialist electronics and automation company,where wiring an amplifier is considered a really less than mediocre task.

After debating and explaining that we found one of the rca inputs being faulty He rep**** bluntly “okay bring the car tomorrow i can have a look”. Thereafter realizing that the vehicle was already there he arrogantly said okay bring it into the workshop.

We basically tried to explain to him exactly what happened and he abruptly shouted and asked us to leave the workshop or else he wouldn’t help.

He then proceeded with his technicians to find the issue and rudely shouted at my manager and i to get out off the workshop and sit in the reception. We then proceeded to walk outside to avoid further conflict.

He then called us in explaining that there was a loose remote wire on the amplifier. His techs pulled out the remote cable from the amplifier while tugging on the other cables.He said a loose remote cable was the issue,yet that is impossible as the amplifier would not switch on completely and we would have zero audio .

I then explained to him that its not possible for it to be the remote cable ,he then looked at me and said “there isn’t any problem but if you want a problem i could make a problem on the amp.”

We then proceeded to ask him and his techs to please leave everything and we left the dealer due to the absolute appalling customer service and lack of respect in how he spoke.

The service was absolutely disgusting,i cannot believe it’s acceptable to speak to a customer in that manner,especially to one who has already purchased a product from you that’s a week old.