The Installation Nightmare: Timmdek's "Top Installer" Captain Solutions/ACT Projects Failed at Every Turn

We expect professionals to solve problems, not create them. Captain Solutions/ACT Projects (Tyran)—proudly recommended as Timmdek's "top installer"—created more than 270 of them when installing decking in our pool and entertainment area.

The Confrontation Response: How does a true professional respond to customer concerns? With solutions. How did Captain Solutions/ACT Projects (Tyran) respond? With aggression and ************.

When I raised legitimate issues, the owner, Tyran, became immediately confrontational. His response was not to address my concerns—it was to pull out his phone and start filming me without consent. Ask yourself: Is this how a reputable contractor behaves?

The Craftsmanship Crisis: What does poor decking workmanship look like? In our case, it looks like: 1) A rusting steel structure due to untreated welds and grinding damage. 2) Visibly damaged composite boards from improper ***** fastening techniques and welding mishaps. 3) Cracked decking boards appearing within months in areas with no foot traffic. 4) Metal shavings that caused permanent damage to our pool surface. 5) Damaged walls and external electrical outlets during the decking installation. 6) The underside of our deck transformed into a debris field of off-cuts, plastic waste, and loose *****s.

Each issue is not just an inconvenience—it is evidence of a fundamental disregard for quality and safety. Each represents a failure to meet even minimal professional standards.

The Documentation Reality: The scope of incompetence is staggering – our snag list contains at least 270 distinct, photographed issues. That is 270 plus separate failures in a single installation. Think about that number for a moment. Could you identify 270 plus problems with quality work? Of course not. This extraordinary figure reflects an extraordinary level of negligence.

The False Promises: Months have passed and the most basic issues remain unresolved.

Captain Solutions/ACT Projects (Tyran) will tell you he has "many happy customers" and that he is "the best" in the business. Timmdek proudly promotes them as their top installer. These claims contradict the physical evidence in our home. They contradict the 270 plus documented problems we continue to live with.

What we paid for was a dream deck for our pool and entertainment area. What we got was a nightmare of shoddy workmanship and unprofessional conduct. We are now out of pocket financially and left with a hazardous, defective installation instead of the beautiful deck we were promised.

Your Decision Crossroads: When choosing a decking installer, you face a critical decision – 1) Will you trust Timmdek and their "top installer" who has proven unreliable in our case? 2) Will you trust someone who responds to criticism with aggression? 3) Will you hire a contractor who leaves a decking project with hundreds of defects? 4) Will you risk the same permanent damage to your property?

The true cost of hiring Captain Solutions/ACT Projects (Tyran) is not just financial. It is: 1) The time spent documenting hundreds of defects instead of enjoying your space. 2) The stress of confrontations when seeking resolution. 3) The ongoing safety concerns from substandard structural work. 4) The nightmare of looking at a disaster instead of your dream deck. 4) Being thousands out of pocket with little recourse.

Neither Timmdek nor Captain Solutions/ACT Projects (Tyran) should be in this business. Their partnership is built on trickery and broken promises, not quality craftsmanship.

I have documented all 270 plus issues with photographs. I am willing to share this evidence with anyone considering hiring Captain Solutions/ACT Projects (Tyran).