LVWK
Lizette Van Wyk-De Klerk

1 reviews | Active since Apr 2018

24 Apr 2018, 10:30

FALSE INFORMATION FROM CAPSICUM

CAPSICUM ADVERTISES PART TIME PASTRY COURSES ON THEIR WEBSITE. CAPSICUM ADVERTISES A CALL CENTRE NUMBER ON THEIR WEBSITE. I HAVE PHONED THE CALL CENTRE NUMBER TO FIND OUT ABOUT THE PART TIME PASTRY COURSE. I WAS TOLD BY THE CALL CENTRE AGENT THAT IN ORDER TO ENSURE MY SEAT IN THIS PART TIME PASTRY COURSE I NEED TO PAY THE APPLICATION FEE. WHICH SHOWS NON REFUNDABLE. AT THE TIME WHEN I MADE THE PAYMENT I WAS UNDER THE IMPRESSION THAT CAPSICUM'S COURSES FILLS UP VERY QUICKLY SO I PAID THE MONEY AS ASKED. THEN I WAS TOLD BY BOKSBURG AND THE ROSEBANK BRANCHES THAT THEY DON'T HAVE ENOUGH PEOPLE TO FILL THIS PARTY TIME PASTRY COURSE SO I HAVE TO JOIN THE FULL TIME COURSE. WHICH IS IN THE MORNINGS FROM 8 T 12. I HAVE A FULL TIME JOB SO HENCE ME ASKING FOR A PART TIME COURSE. NOW THAT THEY CANNOT HELP ME I LOSE MY APPLICATION FEE THAT I PAID. I WAS TOLD THIS IS NON REFUNDABLE. EVEN THOUGH THE MISTAKE IS ON THEIR PART. BE VERY AWARE WHEN YOU DEAL WITH THESE PEOPLE THAT THEY DO NOT PROVIDE YOU WITH FULL INFORMATION BEFORE YOU PAY. EXTREMELY UNHAPPY ABOUT THE FACT THAT I CANNOT BE HELPED WITH A PART TIME COURSE. BUT THEY ADVERTISE IT ON THEIR WEBSITE!

0
Replies (2)
LVWK
Lizette Van Wyk-De Klerk's update25 Apr 2018, 14:46
Reviewer Update
Principal of Boksburg branch contacted me today and my deposit will be refunded. Thank you to the principal for assistance in this matter.
Capsicum Culinary Studio
Capsicum Culinary Studio's reply27 May 2026, 12:43
Official
Good day Lizette,  
 We are pleased to hear that your matter has been resolved. 
 
 We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address. 
 
 Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service. 
 
 Thank you once again for bringing the matter to our attention. 

Kind Regards
Capsicum Culinary Studio

Best regards,