1 reviews | Active since Aug 2016
WORST SERVICE EVER
I App**** for credit with Capri, I got a call From them taking my order and stating everything is in order they, it is just going to credit vetting and then they will inform me, It has been more than 2 weeks and I requested feedback, Then I got a call from a lady from the number ***, I couldn't hear her properly as her line kept on cutting out, she told me in a very rude manner, I am being ********** on my application, I asked her to please explain what she means with that and she then just asked me questions like what's my ID and home address and my husbands name, and about judgements on my name, I answered all her questions honestly then asked her again what does she mean with I am being ********** on my application, then she said she will call me back and before I could say anything she put the phone down in my ear. I was so disgusted with this service I received from this place I sent an email to cancel my order and application. I am no longer interested in this company.
The Consultant who stated she was a supervisor didn't once try and assist me she was just rude and treated me like a ********.
We apologise for the service and experienced you had.
I investigated your account and went thru the calls, we also had a concern as you husband was contacted and our agents were informed that you did not apply for any account he would have know, as they could not get a hold of you. They then also noted a ***** alert on your account.
***** is very good with regards to FMG and our agents need to do all the checks to make sure we do not approve ***** on clients accounts.
They should have just contacted you and advised you that your application has been declined due to your score and judgment on your account.
Please except our sincerest apologies with regards to the the call and service you have received.
This has also been addressed with the team.
Kind Regards
Management
We apologise for the service and experienced you had.
I investigated your account and went thru the calls, we also had a concern as you husband was contacted and our agents were informed that you did not apply for any account he would have know, as they could not get a hold of you. They then also noted a ***** alert on your account.
***** is very good with regards to FMG and our agents need to do all the checks to make sure we do not approve ***** on clients accounts.
They should have just contacted you and advised you that your application has been declined due to your score and judgment on your account.
Please except our sincerest apologies with regards to the the call and service you have received.
This has also been addressed with the team.
Kind Regards
Management