1 reviews | Active since Sept 2020
Messed up my credit score.
Since 2021 they have been withdrawing their debit order on the 25th instead of on the 28ty as agreed. The payment would bounce back because there is no money in my account at that time.
I have not been paying much attention to it until I wanted to buy a phone on contract then I was told my credit score is BAD I am unable to get phone.
To my surprise I have been paying every month for their useless equipment.
I sent them an email telling them to stop withdrawing on a day we didn't agree on, their response confimed that we agreed on the 28th and their sorry for the inconvenience. How are you sorry without fixing this matter on clear score? I cannot buy anything with your sorry!
I wouldn't advise ANYONE TO BUY FROM THIS COMPANY. THEIR CUSTOMER SERVICE IS BAD and what makes matters worse is that I called them about the pots I bought which were sold as non stick but everything stuck when I used it.
I called the company till this day I'm waiting on their response even their reps are just useless.
Honestly loathe the day I bought items from this company and cannot wait to pay it off.
We are sorry for the inconvenienced caused.
As per the claim regarding you debit date we will email you all the relevant information regarding the debit date as per our records, your debit date is loaded for the 28th since May 2020. I did review your account and will send you the email with all debits date and reason for arrears and and ITC score.
We will also provide you with feedback on how to clear you ITC record.
Regarding your claim where you raised the concern regarding the products please can you send me the communication to investigate with the team.
I will send you all the info shortly.
Please send us the query info regarding the product on the email in order for me to investigate.
Thank you.
We are sorry for the inconvenienced caused.
As per the claim regarding you debit date we will email you all the relevant information regarding the debit date as per our records, your debit date is loaded for the 28th since May 2020. I did review your account and will send you the email with all debits date and reason for arrears and and ITC score.
We will also provide you with feedback on how to clear you ITC record.
Regarding your claim where you raised the concern regarding the products please can you send me the communication to investigate with the team.
I will send you all the info shortly.
Please send us the query info regarding the product on the email in order for me to investigate.
Thank you.