GS
Gwendoline S
1 reviews | Active since Oct 2020
15 Jun 2023, 10:55
Credit bureaus updates
I paid up my account in December 2022 but surprisingly it still appears as in arrears on the credit bureaus , but I've received the paid up letter. I sent an email to Nicky Malan but I've got no response. I did an application with Absa and Discovery and both companies told me that I am in arrears
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Replies (2)
Capri Exclusive Homeware's replyOfficial
22 Jun 2023, 15:08Good day Gwendoline Shonisani Singo,
We did an investigation on our side regarding the arrears on your ITC report.
I have emailed you your ITC report the account is closed and there are no arrears on your account, but what I have noticed is that it does show that you have been in arrears before you closed your account with Capri.
Your first payment was due July 2019, we only received the first payment in September 2019, there were 14 payments missed from 2019, and in 2022 June you made arrangements to pay again and settled the account with a discount in December 2022. Please know your full payment history is available to the credit providers.
You can look at the email I have sent you with your payment history and credit report.
Hope this clears up the bureau update.
Thank you.
We did an investigation on our side regarding the arrears on your ITC report.
I have emailed you your ITC report the account is closed and there are no arrears on your account, but what I have noticed is that it does show that you have been in arrears before you closed your account with Capri.
Your first payment was due July 2019, we only received the first payment in September 2019, there were 14 payments missed from 2019, and in 2022 June you made arrangements to pay again and settled the account with a discount in December 2022. Please know your full payment history is available to the credit providers.
You can look at the email I have sent you with your payment history and credit report.
Hope this clears up the bureau update.
Thank you.
Capri Exclusive Homeware's reply22 Jun 2023, 15:08
Official
Good day Gwendoline Shonisani Singo,
We did an investigation on our side regarding the arrears on your ITC report.
I have emailed you your ITC report the account is closed and there are no arrears on your account, but what I have noticed is that it does show that you have been in arrears before you closed your account with Capri.
Your first payment was due July 2019, we only received the first payment in September 2019, there were 14 payments missed from 2019, and in 2022 June you made arrangements to pay again and settled the account with a discount in December 2022. Please know your full payment history is available to the credit providers.
You can look at the email I have sent you with your payment history and credit report.
Hope this clears up the bureau update.
Thank you.
We did an investigation on our side regarding the arrears on your ITC report.
I have emailed you your ITC report the account is closed and there are no arrears on your account, but what I have noticed is that it does show that you have been in arrears before you closed your account with Capri.
Your first payment was due July 2019, we only received the first payment in September 2019, there were 14 payments missed from 2019, and in 2022 June you made arrangements to pay again and settled the account with a discount in December 2022. Please know your full payment history is available to the credit providers.
You can look at the email I have sent you with your payment history and credit report.
Hope this clears up the bureau update.
Thank you.
Capri Exclusive Homeware's replyOfficial
22 Jun 2023, 15:20 Good day Gwendoline Shonisani Singo,
Please check the email.
We noticed it your HomeChoice account is reflecting arrears.
Thank you
Please check the email.
We noticed it your HomeChoice account is reflecting arrears.
Thank you
Capri Exclusive Homeware's reply22 Jun 2023, 15:20
Official
Good day Gwendoline Shonisani Singo,
Please check the email.
We noticed it your HomeChoice account is reflecting arrears.
Thank you
Please check the email.
We noticed it your HomeChoice account is reflecting arrears.
Thank you