SHOCKING EXPERIENCE AT CAPPUCCINOS IN THE GARDEN ROUTE MALL

On Monday 25 March 2019 I, togehter with 2 friends, had a most unpleasant experience at Cappuccinos in the Garden Route Mall, George, Western Cape. We arrived there just before 12h00. To begin with we had to wait ages to get a waittress to take our drinks order. No matter how often or hard we tried to get the attention of a waittress we were ignored and the waitresses just walked past us. Eventually we placed an order for drinks, which we had to chase up several times before it arrived at our table. We immediately tried placing our orders for our meals but the waittress diasappeared and we battled to get her attention. In the meantime it was clear to us that something was extremely wrong in the restaurant. Customers started walking out, complaining about non-existant and poor service. Then the restaurant's door was closed and I could clearly see that customers were turned away. I live in Johannesburg permanently and arranged to meet my 2 friendswho live in Sedgefield at Cappuccinos for lunch. As I had not seen my friends in years we decided that meeting at Cappuccinos was about the get together and not the foodand therefore decided to remain at Capuccinos. We eventually got to order our meals but waited for ages. We had to complain several times. The toasted chicken and avo sandwich was burnt and despite asking merely for a slice of toast o replace the burn toast, it never reached our table. The other 2 meals were edible. Then the battle for the bill began and I had to walk to the card machine myself in order to pay. When I asked to see the manager I was told by the waittress that I could complain to her. I declined. The waittress mentioned that they were short staffed on the day and denied that customers were in fact turned away. Customers were turned away and the doors closed for some time between 12h00 and 13h50 when I managed to pay the bill. I have and am putting the word out there for people not to go to Cappuccinos in the Garden Route Mall. I have had poor service in my life from other restaurants, but nothing quite as shocking on Monday 25 March.