Horrible lack of assitance from cappacinnos Heidelberg mall

On the 23rd of November I went to purchase Milano pizza at Cappuccino Heideberg mall Pizza is back brain with fresh avo main reason behind ordering that flavor was how good it looked as there were other customers who has ordered the same one . The man whom the order was placed told us the order would take 15 mins . When the pizza arrived the avo was brown going towards black fine that one could look passed . The taste of the pizza itself was bitter and off . It tasted sour. My disappointment wasn't merly the food received it was how the situation was handled . I informed cappacinno Heidelberg of the order received whom ever handles their customer service account is very arrogant and and no sense of customer first or empathy nor any level of consideration . I'm very very insulted by that individual