TH
Trevor H

1 reviews | Active since Jan 2014

29 Oct 2020, 06:24

Cappuccinos Southdowns exceptional management

I am seldom moved to go to the trouble to write a review, but sometimes the experience is so exceptional that I feel obliged to do so. On Tuesday 28th October 2020 I went to The Southdowns Cappuccinos. I mistakenly understood the menu and received a dish with pasta, when I though I would get Zuchinni strips. I went to the manager to clarify and she politely showed me that in fact the dish has pasta. So I sat down and resigned myself to eating the pasta. Within a minute of sitting down the manager came to me and said that she cant have me eat something I didn't intend and asked me to please reselect my menu choice and there would be no cost or problem about it. I feel this is exceptional and mention-worthy. I visit Southdowns Cappucinos regularly and am never disappointment, but this is the best example of exemplary restaurant management and etiquette I have ever come across. Alas I have forgotten the manager lady's name but she knows who she is.

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