Cappuccino polokwane sucks

Cappuccinos polokwane is really giving a bad name to the franchise, for a while now we have been experiencing bad service and food there, when I say we I mean friends, colleagues who are constantly complaining about the waitresses service and bad food and it’s not the menu but preparation, I’ve given the place so many chances and this time it’s just proves to be failing, I ordered a carrot cake they claimed it was made that day but 2 more customers testified that it tasted old and dry, again we ordered a Trinchado it was written that it comes with bread but yho we got the sliced bread you buy at the supermarket, the Trinchado was basically tomato soap. This is really unacceptable pls respect us and at least try. The cappuccino franchise has a good reputation and the polokwane one just spits on it