BAD ATTITUDE FROM MANAGER!!!
My husband, child and I entered this restaurant ready and excited to eat. We were kindly seated and told that a Waiter would be sent to assist. That happened after we had been sitting and waiting for quite some time and I eventually turned my head for assistance. I asked to order a Spinach and Feta Stromboli and the Waitress said they did not have such. I kindly asked her to enquire for me, as I usually order this very meal more often than any other when dining at Cappuccinos Springs Mall. She then left and came back with a very rude Manager, whose name I was told is Buyisile. She greeted us and said she came with regards to our order. When I asked what about it, she asked ME how it is usually made! Uhmmm... Excuse me, but am I the Chef??? I eventually asked if this meal was no longer available, when I felt sick from her stinking attitude. She said "no" and just dashed off. The Waitress also just disappeared and needless to say, we ended up leaving to go dine elsewhere. I am so upset and appalled by such behavior, especially from a Manager. I've been to this specific branch quite a few times, and have never experienced such bad service. Never! It's a pity I do not know the other Manager's name. He could teach Buyisile a whole lot about customer service. How she even made it to Managerial position, beats me.
