Ms LJ Mbatha

I did a cardless service on my app then went to a branch to collect my money at mamelodi Denlyn the machine switched off when the money was supposed to come out of the machine then after a while it was on again bye didn't receive any money .on the 1Nov I called costumer care for assistance they said the voucher has been redeemed but I didnt get the money so the lady said she will escalate the matter till today no communication from capitec bank .I'm very disappointed with their service because they should checked the mall CCTV photage if the matter is true or false I'm very disappointed with the treatment I'm getting ,its like I stole my money from my self ,how can I withdraw money and then say I didn't get my money ..pls fix this capitec bank