sR
shaneel R
1 reviews | Active since Nov 2019
10 Feb 2025, 17:32
Zero support and feedback
Very difficult to get a hold of anyone in the company. I have been paying premiums for the last 9 years. I requested a copy of my will but no feedback/response yet.
I'm now trying to cancel the contract. Let's hope and pray I can get a hold of someone.
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Replies (1)
Capital Legacy's replyOfficial
11 Feb 2025, 06:17Hi Shaneel,
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the difficulties you have experienced in trying to contact our team and for the delay in fulfilling your request for a copy of your will. We understand how frustrating this situation must be, especially after your longstanding commitment with us over the past 9 years.
Please know that we take matters like this very seriously, and we are committed to addressing your concerns promptly.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the difficulties you have experienced in trying to contact our team and for the delay in fulfilling your request for a copy of your will. We understand how frustrating this situation must be, especially after your longstanding commitment with us over the past 9 years.
Please know that we take matters like this very seriously, and we are committed to addressing your concerns promptly.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Best regards,
Capital Legacy's reply11 Feb 2025, 06:17
Official
Hi Shaneel,
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the difficulties you have experienced in trying to contact our team and for the delay in fulfilling your request for a copy of your will. We understand how frustrating this situation must be, especially after your longstanding commitment with us over the past 9 years.
Please know that we take matters like this very seriously, and we are committed to addressing your concerns promptly.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the difficulties you have experienced in trying to contact our team and for the delay in fulfilling your request for a copy of your will. We understand how frustrating this situation must be, especially after your longstanding commitment with us over the past 9 years.
Please know that we take matters like this very seriously, and we are committed to addressing your concerns promptly.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Best regards,