MB
Michael B
1 reviews | Active since Jan 2019
27 Aug 2020, 11:16
ZERO SERVICE
On the 11th of August 2020 I sent an email to the email address which was supp**** on their website as I wanted to amend my will. On the 18th of August 2020, I contacted Lonisha from their Durban office to express my dissatisfaction to an absolute zero response. She assured me that she would follow up and revert to me. Over a week has passed and no one has contacted me. What poor service - is this a company that just writes policies and forgets about their client's needs?
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Replies (2)
Capital Legacy's replyOfficial
27 Aug 2020, 17:08Hi there Michael,
Thank you very much for bringing this to our attention, please note that this is definitely not the level of service we pride ourselves in as the biggest Wills provider and administrator in the country.
Please be so kind as to revert back to us with your contact details to *** and allow us to have it sorted for you swiftly.
Thank you.
Brandon Garbutt
Managing Director
Thank you very much for bringing this to our attention, please note that this is definitely not the level of service we pride ourselves in as the biggest Wills provider and administrator in the country.
Please be so kind as to revert back to us with your contact details to *** and allow us to have it sorted for you swiftly.
Thank you.
Brandon Garbutt
Managing Director
Capital Legacy's reply27 Aug 2020, 17:08
Official
Hi there Michael,
Thank you very much for bringing this to our attention, please note that this is definitely not the level of service we pride ourselves in as the biggest Wills provider and administrator in the country.
Please be so kind as to revert back to us with your contact details to *** and allow us to have it sorted for you swiftly.
Thank you.
Brandon Garbutt
Managing Director
Thank you very much for bringing this to our attention, please note that this is definitely not the level of service we pride ourselves in as the biggest Wills provider and administrator in the country.
Please be so kind as to revert back to us with your contact details to *** and allow us to have it sorted for you swiftly.
Thank you.
Brandon Garbutt
Managing Director
Capital Legacy's replyOfficial
10 Sept 2020, 13:42Hi there Michael,
Thank you very much for the prompt response, my Service Department has been trying to get a hold of you without any luck, please advise of a convenient method or time of the day and we will revert back.
I look forward to your response.
Brandon Garbutt
Managing Director
Thank you very much for the prompt response, my Service Department has been trying to get a hold of you without any luck, please advise of a convenient method or time of the day and we will revert back.
I look forward to your response.
Brandon Garbutt
Managing Director
Capital Legacy's reply10 Sept 2020, 13:42
Official
Hi there Michael,
Thank you very much for the prompt response, my Service Department has been trying to get a hold of you without any luck, please advise of a convenient method or time of the day and we will revert back.
I look forward to your response.
Brandon Garbutt
Managing Director
Thank you very much for the prompt response, my Service Department has been trying to get a hold of you without any luck, please advise of a convenient method or time of the day and we will revert back.
I look forward to your response.
Brandon Garbutt
Managing Director