PL
Paula L
1 reviews | Active since Feb 2018
03 Jul 2024, 07:55
Zero Customer Service
It has been over a week now of constant follow ups on where Capital Legacy is with a late estate of my Step Father who had passed away in 2021, spoken to 3 different people and not one person can indicate what the status of the estate is, they simply just don't reply or promise to contact you and nothing. It is disheartening that the Will and testament had been done with Capital Legacy and part of the sales pitch is giving you "Peace of Mind" but the people who are left behind who actually has to deal with this company has everything but "Peace of Mind".
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Capital Legacy's replyOfficial
03 Jul 2024, 12:48Hi there Paula,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply03 Jul 2024, 12:48
Official
Hi there Paula,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care