RB
Ruan B
1 reviews | Active since Aug 2012
11 Nov 2025, 18:24
Zero customer service
I have been a Capital Legacy client for 10+ years with them happily increasing my yearly contributions. Being called by multiple agents trying to get me to join a company i am part of. But after getting married wanting to update my will I have completed the call me back form multiple times in the last couple of months and I am yet to receive any follow up. So I have now cancelled my debit order maybe now I will get a call.
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Capital Legacy's replyOfficial
12 Nov 2025, 08:45Hi Ruan,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply12 Nov 2025, 08:45
Official
Hi Ruan,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader