Your case is not their concern.

I was contacted by a tracing company (on behalf of Sanlam) in January for a pension payout and concluded the paper work with them in February. Sanlam paid out the money to late a estate account I have with Capital Legacy in May. I alerted the lady who handles my account in August, and she said that she wasn't aware of the money paid in and would start the process. I have been following up with her every month since then and I always got short responses of what would be happening, she has never taken the initiative to keep me updated. I finally decided to give her a call (and no response as usual, but an email response shortly afterwards) and was told the same story of a process that would be done rather than specifics of what HAS been done. It's the end of the year, and courts will be closed soon, and my matter still has to be advertised for 21 days in the government gazette (it still has to be approved by the Master of the High Court), so it seems like I will have my matter settled next year. To say that I'm disappointed is an understatement, I am not one to take up issues on such platforms or social media and it took a lot for me to write this, but I feel like I have reached my limit for patience with Capital Legacy on this issue, I doubt I will even refer them to anyone in future. Their service is not free, so behaving as if we are being done a favour is not okay.