1 reviews | Active since Dec 2010
You'll need your own estate managed before Capital Legacy handles the last one
Do NOT use this company if you want anything to happen in your own lifetime after someone has passed.
A family member died in 2016. Yes, 5 years ago. I bought a car from the estate. "Senior Estate Administrator" Lethiwe Vilakazi received all the documentation she needed from me, via email, and, on May 27, 2019, said "Thank you so much. I’ll let you know once transfer has been effected." Needless to say she did not let me know. Subsequent emails went ignored for the next 2,5 years. After escalating to a number of people at Capital Legacy, Lethiwe tries to PHONE me during busy workdays and meetings, because apparently she has forgotten how to use email, except to email me her phone number - I kid you not. Continuing our initial email conversation is now deemed too much effort.
And the person I was advised to escalate to, Natasha Thysse, "National Manager - Customer Care," has the time to hang out here on Hellopeter to try and save their public reputation, but has also ignored every single direct email I've sent her escalating Ms. Vilakaziʼs failure to deliver on her word.
Capital Legacy offices are 10 minutes from mine.
This is not a complicated matter. Someone died 5 years ago, I bought the car. I need the papers. I have submitted the documentation 2,5 years ago, and you said you'd get back to me. Send me the papers.
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
I've tried giving you a call, although I've left a message. I have also taken a look at all mails received and unfortunately I am not able to locate any mails sent to me directly.
Please rest assured that I am investigating the matter as this is certainly not how we conduct ourselves and I will be sure to provide you with sufficient feedback as soon as possible.
Should there be a specific time that would suit you best, please do let me know as I would really like to discuss this with you personally as well.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
I've tried giving you a call, although I've left a message. I have also taken a look at all mails received and unfortunately I am not able to locate any mails sent to me directly.
Please rest assured that I am investigating the matter as this is certainly not how we conduct ourselves and I will be sure to provide you with sufficient feedback as soon as possible.
Should there be a specific time that would suit you best, please do let me know as I would really like to discuss this with you personally as well.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
No email responses from Lethiwe Vilakazi either, as I explicity and repeatedly requested, although she did make her point with a highly-obnoxious 22 consecutive missed calls, immediately one after the other, as I was rejecting them while in a meeting, to the point where I had to block the number to continue the meeting. But, respond to an email thread that she began over 2 years ago? Of course not - she is presumably way too good for that; she will do it her way or no way at all.
No email responses from Lethiwe Vilakazi either, as I explicity and repeatedly requested, although she did make her point with a highly-obnoxious 22 consecutive missed calls, immediately one after the other, as I was rejecting them while in a meeting, to the point where I had to block the number to continue the meeting. But, respond to an email thread that she began over 2 years ago? Of course not - she is presumably way too good for that; she will do it her way or no way at all.