AE
Amanda E

1 reviews | Active since Nov 2017

11 Aug 2021, 21:47

Worst service I have ever received.

To whom it may concern,

I would herewith like to bring under your attention that I have tried almost everything to get someone to contact me the estate hasn't even been registered as yet I haven't even had a meeting with someone I had to call around immensely and found the information of Nicole Baai who also doesn't get back to me in a timely manner. My mom passed away 25 June 2021 and to date still haven't had thr meeting I am trying to set-up a meeting but it just doesn't happen and the worst is my daughter is an adviser she called around to get me the details of Nicole if it wasn't for her I still wouldn't have had any contact details none the less it doesn't help as nothing is being done.

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Replies (2)
Capital Legacy
Capital Legacy's reply12 Aug 2021, 09:10
Official
Hi there Amanda, 
 
Thank you for bringing this to my attention, I am immensely sorry for your loss and the frustration caused.

I've spoken to Nicole and can confirm that the meeting was confirmed by yourself last night, although I will also give you a call shortly. 

Should you need any further assistance at all, please do let me know.

I wish you and your Family the best of luck during this time.

Have a lovely day, 

Natasha Thysse
National Manager - Customer Care 


Capital Legacy
Capital Legacy's reply12 Aug 2021, 09:12
Official
Hi Amanda, 

My apologies, I tried giving you a call although unfortunately I couldn't get through. 

Please feel free to give me a call on ***