MV
Marius V
1 reviews | Active since May 2019
10 May 2019, 09:41
Worst service ever received!!!!!! 2 years and 3 months of absolute bad service and Lies!!!!
I have been waiting for an estate to be finalised for 2 years and 4 months now.
The previous administrator was taken of the case about 3 weeks ago and a new one appointed. What I was told by the previous administrator that was done was mostly lies and wasn't done.
AGAIN I am being ignored by the new administrators and not getting a response on my emails or any updates. It is a small estate with no fixed assets like property but yet they seem totally unable to get things done.
It is absolutely disgusting! You just get completely ignored by Capital Legacy!!
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Replies (1)
Capital Legacy's replyOfficial
02 Jul 2019, 16:17 Hi there Marius,
I want to personally thank you for working with us to resolve the problems you experienced.
Providing the best possible journey is very important to us, and we are sorry that your initial experience did not meet that standard.
As discussed throughout May and June, we remain committed to assist as far as possible as an Estate can become very involved.
I do believe the "email blocking issue" has been resolved and delayed communication shouldn't be a problem going forward.
We have tried contacting you as our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
I will remain available should you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
I want to personally thank you for working with us to resolve the problems you experienced.
Providing the best possible journey is very important to us, and we are sorry that your initial experience did not meet that standard.
As discussed throughout May and June, we remain committed to assist as far as possible as an Estate can become very involved.
I do believe the "email blocking issue" has been resolved and delayed communication shouldn't be a problem going forward.
We have tried contacting you as our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
I will remain available should you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
Capital Legacy's reply02 Jul 2019, 16:17
Official
Hi there Marius,
I want to personally thank you for working with us to resolve the problems you experienced.
Providing the best possible journey is very important to us, and we are sorry that your initial experience did not meet that standard.
As discussed throughout May and June, we remain committed to assist as far as possible as an Estate can become very involved.
I do believe the "email blocking issue" has been resolved and delayed communication shouldn't be a problem going forward.
We have tried contacting you as our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
I will remain available should you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
I want to personally thank you for working with us to resolve the problems you experienced.
Providing the best possible journey is very important to us, and we are sorry that your initial experience did not meet that standard.
As discussed throughout May and June, we remain committed to assist as far as possible as an Estate can become very involved.
I do believe the "email blocking issue" has been resolved and delayed communication shouldn't be a problem going forward.
We have tried contacting you as our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
I will remain available should you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care