BZ
Bernu Z

1 reviews | Active since Feb 2025

03 Dec 2025, 09:04

Worst customer service ever

I am very sad to give this rating to Capital Legacy but I am extremely disappointed in their service.

I asked a while ago for my will to be revised. Not only did they ignore my requests in writing, they added my ex back on my will.

I have asked several times for someone to call me, but instead they keep attempting to rewrite the will without me talking to them.

When I signed up with Capital Legacy it was great and I was assisted all the way from start to finish.

It is like they are avoiding me. I am considering looking at other options for my will as this company disregards everything and do their own thing and I am extremely frustrated.

So here goes, if anyone from Capital Legacy sees this and want to save my account, then please call me. Better, arrange a meeting with me in person so that we can properly discuss my requirements.

0
Replies (1)
Capital Legacy
Capital Legacy's reply03 Dec 2025, 14:31
Official
Hi Bernu,

Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.

A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.

Lesego Mabaso
Senior Client Care Team Leader