Worst Customer Service
<div>I am absolutely disgusted with the service i have received from Capital Legacy. No one gets back to you. even though i pay a monthly fee for my policy. I have tried contacting the head office and no response. i am still waiting for a response i still dont have copies of my documents.
This is very bad service .</div>
Good day Sanet, I am Pieter one of the directors of Capital Legacy.
I have been in touch with your mother and will resolve the matter with urgency.
Thank you for your feedback, we do appreciate it
Regards
Good day Sanet, I am Pieter one of the directors of Capital Legacy.
I have been in touch with your mother and will resolve the matter with urgency.
Thank you for your feedback, we do appreciate it
Regards
Good afternoon Sanet,
I have spoken to your mother, she is very happy with the resolve, the whole problem boils down to the fact that there was an error in her email address.
However that said I personally sent her all the required documents, and discussed the importance of having her will signed.
I have also arranged that when the will is signed, we will personally collect it from her.
Once again thank you for raising your concern, we can only act on what we know, hence we appreciate a forum like this to rectify matters.
Pieter
Good afternoon Sanet,
I have spoken to your mother, she is very happy with the resolve, the whole problem boils down to the fact that there was an error in her email address.
However that said I personally sent her all the required documents, and discussed the importance of having her will signed.
I have also arranged that when the will is signed, we will personally collect it from her.
Once again thank you for raising your concern, we can only act on what we know, hence we appreciate a forum like this to rectify matters.
Pieter
I trust you're doing well.
As our customers journey is very important to us, we have tried contacting you and your Mother as a follow up, as well as to confirm if you would be willing to revise your initial review, based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
I trust you're doing well.
As our customers journey is very important to us, we have tried contacting you and your Mother as a follow up, as well as to confirm if you would be willing to revise your initial review, based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care