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Miss M
1 reviews | Active since Mar 2026
18 Mar 2026, 09:59
Will cancelation
I had a very bad experience with Capital Legacy. I took out a will with them. I emailed the consultant that I would like to cancel it that I no longer need it guess what! My account got debited again this month after requesting cancelation. I called again this morning to have it canceled. What does it really take to get a will cancelled honestly?
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Capital Legacy's replyOfficial
18 Mar 2026, 11:53Hi Sha,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply18 Mar 2026, 11:53
Official
Hi Sha,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant