What i instructed Consultant , and what capital legacy did is teribly diffrent !!! Where does the problem originate ?????

Consultants get 5 Stars , the admin department and systems 0 , was happy with what the consultant offered and he was great, but when my stuff was submitted to capital Legacy , had to redo policy docs 2 times so far , still waiting for the correct one . . . .Also they debit my account based on the first INCORRECT policy shedule, and they debit my account a month before i gave permission , based on the WRONG policy premiums . . . I will now measure if they have the capasity to resolve this , if not i will cancel ALL , as i have lost ALL faith in them