What a contradiction - Advertised vs Real Service

It has been more than a year and a half since both my parents died (3 months apart) and since then it has been an uphill battle to get any feedback from Capital Legacy. Always excuses, when and if they get back to you.

The times that they actually answer your emails and calls are so few that you want to become hopeful that things will come right just to wait for another 2 and a half months for feedback again with none received.

Don't bother escalating as this seemingly encourages them to deliver even worse service.

Can't believe that they find it ok to do this given the pandemic and the situation that I am in.

Absolutely pathetic, non compassionate and self centered if you ask me.