CV
Cornelia V
1 reviews | Active since May 2026
06 May 2026, 15:56
We are very unhappy about the service we get from capital legacy. It is totally unacceptable my father paid his monthly premiums and know we get such. They dont keep to there word and when you ask questions it just get ignored. They said my father eatate
Very bad service to get from such a big company
Helpful (0)
Replies (3)0
Replies (3)Capital Legacy's replyOfficial
06 May 2026, 16:08Hi Cornelia,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply06 May 2026, 16:08
Official
Hi Cornelia,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
CV
Cornelia V's updateReviewer Update
08 May 2026, 09:46Good day.
Yesterday 12:30 a lady from capital legacy phone me wanting my fathers id to get his estate on the system she said she will email me and I must reply to the email with my fathers id I am still wating until know for her email.
Yesterday 12:30 a lady from capital legacy phone me wanting my fathers id to get his estate on the system she said she will email me and I must reply to the email with my fathers id I am still wating until know for her email.
CV
Cornelia V's update08 May 2026, 09:46
Reviewer Update
Good day.
Yesterday 12:30 a lady from capital legacy phone me wanting my fathers id to get his estate on the system she said she will email me and I must reply to the email with my fathers id I am still wating until know for her email.
Yesterday 12:30 a lady from capital legacy phone me wanting my fathers id to get his estate on the system she said she will email me and I must reply to the email with my fathers id I am still wating until know for her email.
Capital Legacy's replyOfficial
08 May 2026, 09:56Hi Conelia,
Thank you for bringing this to our attention.
Please note that we have informed the customer experience consultant about your feedback. They will be in touch with you shortly, as it appears that the email they sent did not reach you.
Thank you once again.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this to our attention.
Please note that we have informed the customer experience consultant about your feedback. They will be in touch with you shortly, as it appears that the email they sent did not reach you.
Thank you once again.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply08 May 2026, 09:56
Official
Hi Conelia,
Thank you for bringing this to our attention.
Please note that we have informed the customer experience consultant about your feedback. They will be in touch with you shortly, as it appears that the email they sent did not reach you.
Thank you once again.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this to our attention.
Please note that we have informed the customer experience consultant about your feedback. They will be in touch with you shortly, as it appears that the email they sent did not reach you.
Thank you once again.
Luturcia van Wyk
Customer Experience Consultant
