We Are not Worth Capital Legacy's Time

I would not recommend anyone to use Capital Legacy. I would've thought having them keep your Will and handle your affairs after your death would lighten the load for your family, BUT IT DOESNT! After our mother's will went missing and we tried to retrieve a copy from Capital legacy they refused to provide us with it, after multiple complaints, e-mails, phone calls, We had to take off work and visit their offices, We were left in the waiting room and a consultant had to run back and forth from his desk to us, We were not even given the chance to sit and discuss our issues, We were promised that when a senior is available they will e-mail or post the will. I kept following up with the agent that helped in the office, and was ignored on whatsapp, and he didn't take my calls. We were not educated on their processes, we have not been given any reasons as to why we cannot obtain a copy of the will and we cannot wind up my mothers estate, because Capital legacy is the executor. It has been almost 3 years, we have given up. They are quick to make promises, but cannot live up to their mission/values. I really hope our father decides to stop using them, because the amount of time We have invested in following up with this company is ridiculous and to top it off, My father requested to remove my brother from his will who tragically passed away in 2021, We received a e-mail back to provide the correct ID of my father, and now they have decided that we are not WORTH their time. Having to deal with this company and their staff gives me so much Anxiety!