DN
Douglas N
1 reviews | Active since Mar 2019
13 Feb 2025, 16:46
"We aim to WOW in everything we do" - No, not actually.
very quick to sign you up, however, after that, beware. I have been having challenges getting stuff done and you simply get no response, specific instructions are ignored, doesn't matter who you email in the company it will takes to get a response, if any repsonse at all. if they cannot manage their coriers, and basic communications, how are they going to manage a trust fund for your grand children?
Helpful (0)
Replies (2)0
Replies (2)
Capital Legacy's replyOfficial
14 Feb 2025, 09:00Hi there Douglas,
Thank you for your feedback, we apologize for the experience you've had so far. We deeply regret that you’ve faced challenges with communication and service, especially after your initial sign-up.We understand how frustrating it must be to feel like your needs aren't being addressed promptly, and I sincerely apologize for any inconvenience caused by delays or ignored instructions. This is certainly not the level of service we aim to provide, and we are committed to resolving this matter.
We take your feedback seriously, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for your feedback, we apologize for the experience you've had so far. We deeply regret that you’ve faced challenges with communication and service, especially after your initial sign-up.We understand how frustrating it must be to feel like your needs aren't being addressed promptly, and I sincerely apologize for any inconvenience caused by delays or ignored instructions. This is certainly not the level of service we aim to provide, and we are committed to resolving this matter.
We take your feedback seriously, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply14 Feb 2025, 09:00
Official
Hi there Douglas,
Thank you for your feedback, we apologize for the experience you've had so far. We deeply regret that you’ve faced challenges with communication and service, especially after your initial sign-up.We understand how frustrating it must be to feel like your needs aren't being addressed promptly, and I sincerely apologize for any inconvenience caused by delays or ignored instructions. This is certainly not the level of service we aim to provide, and we are committed to resolving this matter.
We take your feedback seriously, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for your feedback, we apologize for the experience you've had so far. We deeply regret that you’ve faced challenges with communication and service, especially after your initial sign-up.We understand how frustrating it must be to feel like your needs aren't being addressed promptly, and I sincerely apologize for any inconvenience caused by delays or ignored instructions. This is certainly not the level of service we aim to provide, and we are committed to resolving this matter.
We take your feedback seriously, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
DN
Douglas N's updateReviewer Update
17 Feb 2025, 15:13Standard form response, quite quickly, however, still haven't actually been contacted by a real person who wants to resolve the issues.
I am sure you know that there are quite a few companies competing in your business space, seems it is time for me to start speaking to them.
I am sure you know that there are quite a few companies competing in your business space, seems it is time for me to start speaking to them.
DN
Douglas N's update17 Feb 2025, 15:13
Reviewer Update
Standard form response, quite quickly, however, still haven't actually been contacted by a real person who wants to resolve the issues.
I am sure you know that there are quite a few companies competing in your business space, seems it is time for me to start speaking to them.
I am sure you know that there are quite a few companies competing in your business space, seems it is time for me to start speaking to them.