GF
Gregory F

1 reviews | Active since Feb 2024

15 May 2024, 09:50

Very poor service from Capital Legacy

I am bitterly disappointed on the manner that our estate has been handled by Capital Legacy. We have been waiting for close to 5 years for our late father's estate. We have been given the run around and even to-date there is no finalizing date in sight. First our matter has been with Beverly and now with Marco who is delivering disappointing sercice.. Further more Spamer Durr who promised my family that thr matter will take at most 1 year has not even bothered to contact us since coming to get our business years ago. Promises upon promises and up to-date we no further along then what we were when we signed up with your company.I plan to.also give a reflection of the poor service on talk radio soon. SHOCKING SERVICE.

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Replies (1)
Capital Legacy
Capital Legacy's reply15 May 2024, 14:05
Official
Hi there Gregory,

Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible. 
 
We take all complaints seriously and are committed to providing a fair and timely resolution. 

We will be in contact with you shortly.

Have a lovely day.

Lesego Mabaso
Senior Team Leader – Customer Care