Very disappointing communication

I called in on the 26 / 03/ 2024 in regards to an issue and was promised by Mellisa to have received a call from Natasha Thysse and guess what, I am still awaiting that call going on to a month later. It is amazing how these corporates market and sell the product yet the area of service lacks severely. In this tough economic situation we try to do the best for the benefit of our families in the hope of our death that they will have some for of security. But this form of communication on it' own leaves a lot in question. By the way this is in regards to my going through exactly the same issue for the second time in 2 years, so it is not the 1st call in regards to this. And no have to resort to 3rd medium to hopefully get some response.