RV
Rudolph V
1 reviews | Active since Feb 2025
15 Feb 2025, 05:42
Very bad service
Please do not let you loved ones suffer do not use capital legacy we have been waiting for 2 years and now they tell us they tell us the policy will not be paid out all documents are in order but thy will always find a way to not pay out
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Capital Legacy's replyOfficial
17 Feb 2025, 11:16Hi there, Rudolph,
Thank you for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced during this process. We understand that waiting for a resolution, especially over such an extended period, can be extremely stressful.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced during this process. We understand that waiting for a resolution, especially over such an extended period, can be extremely stressful.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply17 Feb 2025, 11:16
Official
Hi there, Rudolph,
Thank you for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced during this process. We understand that waiting for a resolution, especially over such an extended period, can be extremely stressful.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced during this process. We understand that waiting for a resolution, especially over such an extended period, can be extremely stressful.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader