AN
Amir N
1 reviews | Active since Nov 2023
21 Nov 2023, 16:08
Useless
I wouldn’t even wish this kind of service on my worst enemy!!!! I cancelled my policy in may(2023) but they still deducting my money till today (Nov2023) .I requested for a refund but I’ve been given one story after another and a bunch of false promises from the members of the staff.
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Replies (1)
Capital Legacy's replyOfficial
21 Nov 2023, 16:52Good afternoon Amir,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will give you a call tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will give you a call tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Capital Legacy's reply21 Nov 2023, 16:52
Official
Good afternoon Amir,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will give you a call tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will give you a call tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care