Useless bunch of ****s! Don’t trust this company!

If a 0 rating could have been given I would have but yeah. Sent an email earlier this morning to the supposedly complaints department and no acknowledgment nothing! ******* company! This letter serves as a formal complaint regarding the egregious discrepancies and mismanagement of my account by your company. My disappointment and indignation are profound, further amplified by the lack of resolution despite repeated appeals. My concerns go beyond financial mismanagement and extend to the very cornerstone of your service: trust.

In October 2023, I made a clear request to Ms. Patricia (consultant) regarding the cancellation of the life cover linked to my Capital Legacy plan. Ms. Patricia acknowledged the request and confirmed its actioning. However, to my utter dismay, the cancellation never materialized.

To compound my frustration, my December 2023 statement reflected an inexplicable increase, more than doubling the regular premium charges with inclusions for both December and January premiums. This unauthorized debit is unacceptable and represents a blatant disregard for my instructions and financial well-being.

Your actions appear akin to operating with a lack of basic competence and transparency, incapable of comprehending simple requests and perpetuating a cycle of errors. The empty promises of resolution from your call center agents add insult to injury when the issue persists unabated.

Transparency and honesty are fundamental tenets of any customer-centric organization, qualities tragically absent in my experience with Capital Legacy. My concern extends beyond myself and my financial burden. How many other unsuspecting customers are falling victim to similar disregard for their wishes and finances? How many requests for cancellations or modifications are simply ignored while accounts continue to be bled dry?

More importantly, this episode raises a terrifying question: what would happen if I were to pass away? If your incompetence and disregard for client instructions extend to managing life cover policies, it makes me wonder what nightmares my loved ones would face when administering my will and testament, should I tragically pass away. This is not merely a question of inconvenience or financial hardship; it's a question of betrayal of trust in the very institution entrusted with safeguarding my future and the well-being of my loved ones.

I demand immediate rectification of this blatant unauthorized debit. The entire erroneous amount, excluding any unrelated bounce charges, must be refunded to my account TODAY. Any further obfuscation or empty promises will not be tolerated.

Consider this my official complaint. Should my rightful refund not be reflected within a reasonable timeframe, (TODAY) I will be forced to escalate this matter to the Ombudsman, LinkedIn, HelloPeter, and any other platform necessary to expose your company's deceptive and exploitative practices. I will also be reviewing the viability of transferring my plan to a more trustworthy and competent service provider.

I urge you to address this matter with the utmost urgency and professionalism. Regaining my trust and demonstrating genuine commitment to customer satisfaction are your immediate priorities.