SM
Siyabulela M
1 reviews | Active since Dec 2013
07 Sept 2026, 15:43
Urgent Cancellation Request – Product PN***
Hello Capital Legacy Team,I have been attempting to cancel my Capital Legacy product PN*** since the end of July 2026. Despite multiple attempts, I have only received automated responses and no direct contact or confirmation of action taken.Please advise urgently what further steps are required from my side to ensure this cancellation request is processed without further delay. I expect written confirmation of cancellation and closure of this product.
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Capital Legacy's replyOfficial
07 Sept 2026, 16:28Good day, Siyabulela,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply07 Sept 2026, 16:28
Official
Good day, Siyabulela,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant