BS
Bronwyn S

1 reviews | Active since Jan 2011

02 Mar 2021, 14:27

Unsolicited Sales - Cold Calling

Unsolicited cold calling for "fiduciary services". The sales agent could not explain where they got my number beyond that she got it from their "lead generation marketing team". She said someone must have recommended to them that they contact me. She was unable to tell me who allegedly make this recommendation. She did not have any details except my phone number - not even my name. So I do not believe that anyone passed my details on to them - it seems that they just cold call people. It's a complete nuisance to get these kinds of calls while I'm busy at work.

0
Replies (1)
Capital Legacy
Capital Legacy's reply08 Mar 2021, 12:25
Official
Hi there Bronwyn,

Thank you for bringing this to my attention, please accept my sincerest apologies for the frustration caused as this is certainly not how we do things. 

I am investigating the matter and will provide you with sufficient feedback as soon as possible. 

Should you need any further assistance or clarification at all, please do contact me directly on ***

Natasha Thysse
National Manager - Customer Care