MN
Mosima N
1 reviews | Active since Apr 2025
07 Apr 2025, 10:54
Unsatisfied customer
In 2022 a representative from empowerfin came to my work place advertising debt solutions,she took my details and said she and the company will talk to my creditors , unbeknown to me she took my details and gave them to capital legacy,, I only became aware of such when I saw a deduction for Capita legacy on my payslip, I then called her to ask about this and how to go about refunding my money and cancelling said policy,she said she no longer works there,, tried calling capital legacy from 2023 about cancellation and refund,of which till today none has happened,, they are still deducting, the number I have is no longer being answered
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Capital Legacy's replyOfficial
07 Apr 2025, 11:10Hi there Mosima,
Thank you for bringing your concerns to our attention. We understand how important it is to handle such matters efficiently and with the highest level of transparency.
We truly apologize for the frustration and the inconvenience you have encountered.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We understand how important it is to handle such matters efficiently and with the highest level of transparency.
We truly apologize for the frustration and the inconvenience you have encountered.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply07 Apr 2025, 11:10
Official
Hi there Mosima,
Thank you for bringing your concerns to our attention. We understand how important it is to handle such matters efficiently and with the highest level of transparency.
We truly apologize for the frustration and the inconvenience you have encountered.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We understand how important it is to handle such matters efficiently and with the highest level of transparency.
We truly apologize for the frustration and the inconvenience you have encountered.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader