KP
Kobus P
1 reviews | Active since Dec 2010
20 Dec 2019, 14:01
UNRESPONSIVE & POOR SERVICE DELIVERY
I'm a brand new client of Capital Legacy. Received my will in due time, however requested a correction on this, and also taken up the policy, however requesting a proper break down of the benefits included in this policy documents send. Seems as if my emails are just being ignored, not feedback at all. Not even a mail confirming that they will look into the matter. This service is terrible...and I'm still alive! How will my family struggle with them the day when I pass on?
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Replies (1)
Capital Legacy's replyOfficial
31 Dec 2019, 09:20Good Morning Kobus,
Thank you so much for bringing this to my attention, please accept my sincerest apologies for the inconvenience caused.
I can assure you that we take the service we provide to our clients very seriously and we aim to WOW in everything we do - with this comes absolute professionalism, which ensures that our clients are provided with feedback as soon as possible.
I requested that Natasha De Freitas get in touch with you and I believe she will be giving you another call this morning after your discussion yesterday.
Should you need any further assistance at all, please do let me know.
May the year ahead only hold amazing opportunities for yourself and your Family!
Natasha Thysse
Manager - Customer Care
Thank you so much for bringing this to my attention, please accept my sincerest apologies for the inconvenience caused.
I can assure you that we take the service we provide to our clients very seriously and we aim to WOW in everything we do - with this comes absolute professionalism, which ensures that our clients are provided with feedback as soon as possible.
I requested that Natasha De Freitas get in touch with you and I believe she will be giving you another call this morning after your discussion yesterday.
Should you need any further assistance at all, please do let me know.
May the year ahead only hold amazing opportunities for yourself and your Family!
Natasha Thysse
Manager - Customer Care
Capital Legacy's reply31 Dec 2019, 09:20
Official
Good Morning Kobus,
Thank you so much for bringing this to my attention, please accept my sincerest apologies for the inconvenience caused.
I can assure you that we take the service we provide to our clients very seriously and we aim to WOW in everything we do - with this comes absolute professionalism, which ensures that our clients are provided with feedback as soon as possible.
I requested that Natasha De Freitas get in touch with you and I believe she will be giving you another call this morning after your discussion yesterday.
Should you need any further assistance at all, please do let me know.
May the year ahead only hold amazing opportunities for yourself and your Family!
Natasha Thysse
Manager - Customer Care
Thank you so much for bringing this to my attention, please accept my sincerest apologies for the inconvenience caused.
I can assure you that we take the service we provide to our clients very seriously and we aim to WOW in everything we do - with this comes absolute professionalism, which ensures that our clients are provided with feedback as soon as possible.
I requested that Natasha De Freitas get in touch with you and I believe she will be giving you another call this morning after your discussion yesterday.
Should you need any further assistance at all, please do let me know.
May the year ahead only hold amazing opportunities for yourself and your Family!
Natasha Thysse
Manager - Customer Care